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Shipping, Returns & Refunds

Delivery & Returns

1. Delivery
After receipt of payment confirmation, your order will be processed and forwarded for shipping.
Please allow a delivery time of 3 - 5 days.
All deliveries within the EU are free of charge, no VAT is charged for shipping to Switzerland and Sweden, but we charge a surcharge of 19% on the total amount for customs clearance of the goods, increased shipping costs and processing. The amount is listed in the checkout under shipping costs (outside the EU).
Delivery is normally made with DHL.

 

2. Returns & Refunds

Right of revocation

You have the right to cancel / change your order within fourteen days, depending of arrangements made

In order to exercise your right of revocation, you must inform us of your decision to revoke this agreement by means of a clear statement (for example, a letter or e-mail sent by mail).
You can use the enclosed sample revocation form, but this is not required.
You may also electronically fill out and submit the sample revocation form or any other clear statement on our website www.soudabella.com.

If you use this option, we will send you a confirmation of the receipt of such a revocation immediately (eg via e-mail).

In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us.
For such repayment, we use the same payment you used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment charges.

We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.
You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The time limit is met if you send the goods before the expiry of the period of 14 days.

They bear the immediate cost of returning the goods. They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Revocation form

The revocation form is derived from the official information on Article 246 a § 1 para 2 sentence 1 no. 1 of the German Civil Code:

(If you want to revoke the contract, please fill out this form and send it back to us)
- To Soudabella UG,

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

- Appointed on (*) / received on (*)

- name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only in the case of a communication on paper)

- Date

_______________
(*) Delete as appropriate.